Refund policy
Because SOVAI products are skincare and personal care items, all sales are final for hygiene and safety reasons. We do not accept returns or offer refunds once an order has been shipped or delivered.
That said, if something went wrong on our end, we will make it right.
We will replace your order if:
- Your package arrives damaged, leaking, or unusable, or
- You received the wrong item.
What to do:
Email us within 48 hours of delivery at hello@sovaiskin.com with:
- your order number, and
- clear photos of the item(s) + packaging.
If approved, we will send a replacement at no cost.
(We may request additional photos for verification.)
What we don’t cover:
- Normal variations in color/texture/scent that occur with small-batch products
- Allergic reactions or sensitivity (please patch test first)
- Orders with incorrect addresses entered at checkout
Contact: hello@sovaiskin.com