Shipping policy

Thank you for shopping SOVAI. Our products are handmade in small batches, and we prepare each order with care.

Processing time (before shipping)

Please allow 3–5 business days to process and pack your order.

Shipping time (after it leaves us)

Once shipped, delivery typically takes 2–7 business days depending on your location and the carrier.

Total estimated delivery time

Most orders arrive within 7–14 business days from the date you place your order.

Tracking

You will receive a shipping confirmation email with tracking once your order ships.

Address accuracy

Please double-check your address at checkout. SOVAI is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or delayed packages

Carrier delays can happen. If your tracking hasn’t updated for 7 days, contact us at hello@sovaiskin.com and we’ll help.